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XVM not working (Network Error)

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No, doesn't work.

 

Try to disable IPv6 and also add static route but doesn't work.

 

Yes, sure now I think this trouble comes with my router or my Internet provider.

 

Really Appreciate your support.

Edited by SexyToon

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How can it be a config or gateway issue on client computers when multiple people from around the world are experiencing the same problem? It has to be a problem on the server end.  Why is the server not accepting links, we can all hit modxvm.com but not stats.modsxvm.com.....   Also why can't we log onto the webpage... This happened to all of us at the same time, it has be something that occurred three days ago.

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How can it be a config or gateway issue on client computers when multiple people from around the world are experiencing the same problem? It has to be a problem on the server end.  Why is the server not accepting links, we can all hit modxvm.com but not stats.modsxvm.com.....   Also why can't we log onto the webpage... This happened to all of us at the same time, it has be something that occurred three days ago.

Around the world? What world do you mean? How many people have same issue? I have tested 3 locations in Europe - all of them have connectivity to this ip address. Where you from?

Really Appreciate your support.

 

You are welcome!

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How can it be a config or gateway issue on client computers when multiple people from around the world are experiencing the same problem?

 

Multiple people? lol. Millions of people are not experiencing this problem. Everything works just fine for most of users. The problem is not on the server side, 100%.

 

Could you just give detailed technical information instead of meaningless whine?

Edited by Krab Age
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Krab Age, you have already received technical information.  Your attitude is unhelpful and insulting.  I certainly hope you are not a WG employee because your customer service leaves a lot to be desired.

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Same here, I am on the NA server and getting

 

World of Tanks

Server Error when xvm tries to access modxvm site

 

C:\Users\Brian>ping stat.modxvm.com

 

Pinging stat.modxvm.com  [5.9.137.169] with 32 bytes of data:

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Ping statistics for 5.9.137.169:

       Packets: Sent - 4, Received - 0, Lost - 4 (100% loss),

 

-----------------------------------------------------------------------------------------

 

C:\Users\Brian>tracert  stat.modxvm.com

 

Tracing route to stat.modxvm.com [5.1.137.169]

over a maximum of 30 hops:

1  <1ms      <1ms    <1ms        192.168.42.129

2   76ms      59ms    61ms        10.134.155.74

3     "              "            "             Request timed out

4     "              "            "                          "

5    "               "             "                          "

6

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30    "       "       ''            Request timed out

 

Trace Complete.

 

-----------------------------------------------------------

 

 

ipcinfig-all.txt

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I am getting this message as well : Network error. XVM statistics is unavailable, try again later.

 

Account has been activated and prolonged etc. Just stopped working a few days back I think after I prolonged the activation.

 

I am using Aslains latest mod pack.

 

Other symptoms: when loading into game it seems to get a network congestion with over 1 secind ping like it is trying to get data connection than gives up after about 30 seconds than goes back to normal ping, sometimes it locks up the game, other times it disconnects as well.

 

I have done ping tests and traces etc, all looks okay.

 

Just throwing it out there, is it possible I may have an issue with token for validation with data source??

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@DeerHunter666, attach your logfiles "python.log" and "xvm.log" from game root directory

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OK, I have just turned off the STAT part of the MOD and it seems better, played 2 games ok. I will turn the STAT part on again and post logs.


No Network Connection error when I turned off STAT part of course.

 

Interesting, just got this error when reinstalling:

Capture4.jpg

 

I clicked "Retry" and it created a file. 0 kb??

 

OK, reinstalled and I get Network connection error.

 

I see connection errors in log file. I have attached them as requested.

 

2014-05-17 17:54:16: [ERROR] No valid token for XVM statistics (id=9377593)

python.log

XVM.log

Edited by DeerHunter666

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@DeerHunter666, any firewall or antivirus?

 

2014-05-17 17:45:28: [ERROR] loadUrl failed: error: [Errno 10060] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond   File "xvmstat/loadurl.py", line 60, in _loadUrl

 

and file "..\res_mods\xvm\db\tokens.xdb" must be not empty

Edited by VicKing

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@DeerHunter666, any firewall or antivirus?

 

2014-05-17 17:45:28: [ERROR] loadUrl failed: error: [Errno 10060] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond   File "xvmstat/loadurl.py", line 60, in _loadUrl

 

and file "..\res_mods\xvm\db\tokens.xdb" must be not empty

Yes, I have forewall, anitvirus etc. Has not been a problem in the past.

Yes, I saw that. Do you know how I can fix this?

Edited by DeerHunter666

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Has not been a problem in the past.
now XVM is using SSL and you must add "WorldOfTanks.exe" and "https://stat.modxvm.com/" in firewall to trusted applications and try to disable checking of SSL-connections

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Has this changed in the last 3 days?

no, changed few weeks ago

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now XVM is using SSL and you must add "WorldOfTanks.exe" and "https://stat.modxvm.com/" in firewall to trusted applications and try to disable checking of SSL-connections

I have checked this and all my settings are the same and seem ok.

 

If it changed 3 weeks ago I am not sure if that can be my issue as I been using XVM during this 3 week period and prolonged twice already without issue.

 

Next suggestion?

Edited by DeerHunter666

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Has this changed in the last 3 days?

Yep, there were changes in ip address, now FQDN stat.modxvm.com points to 144.76.24.244.

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I added this last address on my exluded filter zone rules and it works but I dont like it very much!!

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